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Employer's Guide to Superior Customer Service

Quick, no-nonsense instruction on the basics of great customer service. This program is designed to provide business owners and employee's with tools needed to help their company grow and stay competitive. Dramatized scenarios in actual business settings cover these important topics: First Impressions, greetings, knowing the product/service, going the extra mile, telephone and in-store etiquette, and handling returns and customer complaints.

Length 18 min. Copyright 1995 $ 29.95
Qty Product ID Format UPC Price
07-4422 VHS 9780967942407 29.95
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