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How to Give Exceptional Customer Service, Volume 1
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How to Give Exceptional Customer Service, Volume 1

This volume provides three sources you can draw on to help serve customers better. You will find the real reason behind most customer dissatisfaction, how to "cool off" an angry customer and five do's and don'ts of exceptional customer satisfaction-and applying what you learn. An important lesson from Dr. Theodore Levitt and The Harvard Business Review.

Length 77 min. $ 74.99
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