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Welcome to the "Dimlit" zone. The place where few from Customer Service have ever returned to speak about their most horrible experiences with customers! Enter the world of messed-up orders, double billings, cranky customers, and burned-out representatives. This fast-paced, humorous video explores six major problem customers types: emotional Eurice, handout Homer, Sally superiority, foul mouthed Franklin, Arthur authoritarian. Each of the five customer types is discussed in-depth including how to specifically respond to each. Viewers are encouraged to follow the six rules of good Customer Service: decision making, caring, warmth, thoughtfulness, responsibility, direct action. Six types of Customer Service representatives are portrayed, giving the customer service professional or the beginning student a hands-on feel for major mistakes that should be avoided.
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