Includes: discussing the ACT! screen; using My Record information; using the Contact window; discussing the Contact record; using drop-down lists; adding an e-mail address; viewing contacts in a list; sorting contacts; deleting contact records; clarifying contact names/titles; changing the field entry order; using group stops; using the look-up menus; working with look-ups; modifying the phone format; using the tabs; adding a note; attaching a file; scheduling meetings; setting an alarm; using the calendars; working with activities; and using the Filter command.