How to Deal with Difficult People

Strategies for getting results with the hard-to handle people in your life. They're the know-it-alls, the bullies, the snipers and the gripers. Some are "yes" people, others are "no" people and many are just plain zeros. They are people we work with, sell to, depend on and even live with. You'll discover how to cope with them in a confident, competent and noncombative way. You'll learn specific techniques to counter their attacks and cushion their impact. Best of all, you'll learn what it takes to coexist with these difficult people and free yourself from their grip. 3 tape set.