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How to Give Exceptional Customer Service




(cover not available)

How to Give Exceptional Customer Service

Use this program to train telephone reps, service staff, salespeople - anyone who ever has contact with customers. Together you'll learn: How to build rapport with customers quickly; How to gracefully handle angry or difficult customers; The secrets to staying motivated and projecting an attitude on genuine caring; and how today's service leaders win customers' devotion, loyalty and repeat business. 4 tape set.

07-4268 Length 212 min. Copyright 1993 $ 299.95

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