I Love People... It's Customers I Can't Stand !!!

Welcome to the "Dimlit" zone. The place where few from Customer Service have ever returned to speak about their most horrible experiences with customers! Enter the world of messed-up orders, double billings, cranky customers, and burned-out representatives. This fast-paced, humorous video explores six major problem customers types: emotional Eurice, handout Homer, Sally superiority, foul mouthed Franklin, Arthur authoritarian. Each of the five customer types is discussed in-depth including how to specifically respond to each. Viewers are encouraged to follow the six rules of good Customer Service: decision making, caring, warmth, thoughtfulness, responsibility, direct action. Six types of Customer Service representatives are portrayed, giving the customer service professional or the beginning student a hands-on feel for major mistakes that should be avoided.