Inside the Hotel Business

President of Marriott Hotels, Bill Marriott; and John Coleman, owner of the Ritz-Carlton in New York and Washington and the Tremont and Whitehall Hotels in Chicago, talk candidly about what it costs to build a hotel, how to choose a site, and how to staff and run it so that the guests are happy and the owner makes a profit. Bill Marriott has some surprising information to share about the responsibility he extends to workers at all levels.