Professional Telephone Skills

Phone etiquette can have a significant effect on your organization's ability to satisfy and keep customers. Each and every call is an opportunity to increase customer loyalty, win new customers and make sales. This program teaches you everything you need to know about professional, polished telephone techniques - the kind that callers remember and respond to favorably. You'll gain proven strategies to turn every call - even those that start off as complaints - into a business-boosting contact. 3 tape set.