Cornerstones of Quality
(cover not available)
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Cornerstones of Quality
The essence of quality management programs can be distilled into four basic principles: customer focus; continuous improvement; employee involvement; and commitment to measurement and evaluation. This program demonstrates practical techniques for incorporating these principles into your daily work. Study guide included.
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07-4060
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Length 24 min.
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Copyright 1994
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$ 89.95
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