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How to Give Exceptional Customer Service, Volume 2




(cover not available)

How to Give Exceptional Customer Service, Volume 2

Specific phrases, vocal techniques and ways to save and build rapport with customers, 2 ways to save time on every phone call, specific techniques for dealing with customers who cannot speak English, what to do when an angry customer verbally attacks you or your people, how to enforce unpopular policies so customers understand and cooperate, emotional trigger words you must never use, what to do when you reach the "boiling point" with a customer.

07-6836 Length 88 min. $ 74.99

Sold Out! This title is sold out or is no longer available from the producer. Please enter a new search term or key words in the search window to locate other titles which may be available.

This title is part of the following series:

Product ID Qty Format Title Price
07-6835 sold out VHS How to Give Exceptional Customer Service, Volume 1 74.99
07-6837 sold out VHS How to Give Exceptional Customer Service, Volume 3 74.99
07-8122 sold out VHS How to Give Exceptional Customer Service, Volume 4 74.99



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